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// Case Study · Utilities & Critical Infrastructure

Protecting the grid — and warning the public.

A water & power utility hardened SCADA-adjacent sites with physical security and tied operational alarms to public warning — meeting AWIA and NERC CIP while keeping crews safe.

ClientRegional water & power utility
RegionPacific Northwest
Deployment12 months
Scale18 facilities · 1.1M served
Deployment SnapshotOPERATIONAL
PerimeterAI video + intrusionSECURED
SCADA alarmsOp-to-alert bridgeLINKED
Public warningMass notificationARMED
18
Facilities
1.1M
Residents served
24/7
Security ops
100%
CIP audit pass
// The Operational Reality

Unmanned critical sites, and a gap between the control room and the public.

Substations and pump stations sat unmanned and exposed, with AWIA risk-and-resilience obligations the utility couldn't fully evidence. Physical security was a mix of dated cameras nobody watched.

Most critically, operational alarms never reached the public: a dam or flood condition in SCADA had no automatic path to the downstream warning sirens.

Exposed unmanned sitesSubstations and pump stations lacked monitored physical security.
AWIA / CIP mandatesRisk-and-resilience and NERC CIP evidence was incomplete.
Control-room-to-public gapSCADA alarms had no automatic link to public warning.
Dam / flood obligationsDownstream notification depended on manual action.
// The HQE Solution

A unified system, engineered to fit.

HQE hardened the sites, watched them around the clock, and bridged the SCADA alarm directly to the public sirens.

1
Harden

AI video + intrusion

Critical sites get AI video analytics and intrusion detection, monitored 24/7 from a security operations center.

2
Bridge

SCADA-to-alert

Operational alarms cross a secure bridge into SiSA, so a dam or flood condition can drive warning automatically.

3
Warn

Downstream siren network

A voice-siren network covers the inundation zone, activated the instant the operational threshold is crossed.

4
Certify

AWIA / NERC CIP package

HQE delivers the documentation and SOC processes that satisfy AWIA and NERC CIP audits.

// Systems Deployed

The stack behind it.

Every deployment is brand-agnostic and built from HQE's proprietary, ML/AI-powered ecosystem — integrated into one pane of glass.

Electronic Security SiSA Alert Software Intelligent Voice Sirens AI Video Analytics SCADA Integration
// How We Deliver

From survey to sustained operations.

A disciplined, mission-grade delivery process — the same five phases on every HQE engagement.

01

Assess

RF / coverage survey, threat model & compliance gap analysis on-site.

02

Design

Brand-agnostic system design engineered to your facilities & mandates.

03

Integrate

Bridge existing systems — alarms, access, C2 — into one pane of glass.

04

Deploy

Phased install, load-testing, live drills & operator certification.

05

Sustain

24/7 monitoring, supervised health & lifecycle support contract.

// The Outcome

Measurable mission impact.

0

Sites monitored 24/7

Every critical facility under continuous AI-assisted watch.

0%

AWIA / CIP pass

Documentation and controls cleared the resilience audit.

0

Automatic flood warning

A SCADA threshold now arms the downstream public sirens itself.

“
An operational alarm at the dam now triggers the downstream sirens automatically. We closed the gap between the control room and the public.
SRDirector of Security & ResilienceRegional utility
// Explore More

Related industries.

// Built for Utilities & Critical Infrastructure

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