Prairie Grove, Arkansas Completes Emergency Alert System Upgrade with HQE Systems

Upgrading Prairie Grove’s Emergency System

Prairie Grove, Arkansas – In a forward-looking step toward improved public safety and communication readiness, the City of Prairie Grove has completed its transition to HQE Systems’ advanced emergency alert platform. This successful project marks a significant milestone in modernizing the way Prairie Grove delivers real-time emergency notifications to its residents.

A Modernized System for a Growing Community

Located in the heart of Northwest Arkansas, Prairie Grove has experienced notable growth over the past decade. As the community continues to expand, so does the need for a reliable, flexible, and responsive emergency communication system. After careful evaluation of available technologies and vendors, city leaders selected HQE Systems to lead the city’s upgrade and integration project.

The new platform delivers multi-channel alerting that enables city officials to reach residents through phone calls, text messages, and emails, ensuring timely and targeted communications during emergencies. The transition was completed over the course of several weeks between December 2024 and January 2025.

Project Planning and Deployment: Seamless from Start to Finish

The project began with detailed planning sessions between Prairie Grove’s emergency management team and HQE Systems’ deployment experts. The city expressed the need for a platform that was faster, easier to use, and more responsive during high-stress events such as tornados, severe storms, and public safety alerts.

HQE developed a custom rollout plan designed to meet those goals without requiring major operational changes. The team ensured that all legacy data was securely transitioned, and that new templates were pre-loaded into the alerting system to reduce the time it takes to send messages during incidents.

On launch day, Prairie Grove staff had already performed multiple live tests and were fully prepared to operate the system independently. Technical support remained available throughout the go-live phase to provide an additional layer of confidence and coverage.

According to a local news report, Prairie Grove’s move to HQE Systems was part of a broader effort to enhance communication capabilities and ensure the city is prepared to handle the challenges of modern emergency management. (NWA Online Staff, “Prairie Grove to switch from CodeRed to HQE for emergency alerts,” Northwest Arkansas Democrat-Gazette, Feb. 12, 2025)

Community Impact and Resident Response

One of the most immediate benefits of the upgrade has been improved community engagement. The system provides faster, more reliable alerts across multiple channels, helping Prairie Grove better reach residents during emergencies.

With the new alerting platform in place, city officials can issue messages targeted to specific geographic areas and event types. This allows for clearer, more relevant notifications, improving public awareness and safety outcomes.

Since the transition, city staff report significantly reduced time needed to create and send alerts. From weather updates to public safety concerns, Prairie Grove’s emergency communication process is now faster, easier, and more effective.

HQE Systems: A Veteran Owned Leader in Emergency Technology

Based in Temecula, California, HQE Systems is a veteran owned company specializing in emergency alerting and life safety technology. Their mission is rooted in public service. Many of the company’s leaders are military veterans who bring a unique perspective to the design and deployment of critical communication systems.

The Prairie Grove deployment is just one of many across the United States. HQE’s alerting solutions are trusted by local governments, federal agencies, and military installations to protect millions of people.

HQE’s emergency communication platform is built to unify multiple types of alerting methods, including:

• Mobile alerts through text, call, and email
  
  
• Outdoor warning sirens
  
  
• Indoor public address systems
  
  
• Digital signage and TV integration
  
  
• Social media and web notifications
  
  

This integration ensures that emergency messages are delivered consistently and without delay, regardless of where people are or how they prefer to receive information.

What sets HQE apart is not just the technology, but the service behind it. Every client engagement includes:

• Full implementation from planning through launch
  
  
• Tailored training for local teams
  
  
• Ongoing customer support with live assistance
  
  
• Continuous updates for security and performance
  
  

These services allow cities like Prairie Grove to deploy advanced systems without adding operational burden or requiring additional staff.

Looking Ahead: A Model for Other Communities

The success of Prairie Grove’s emergency alert system upgrade offers a clear example for other small to mid-sized cities seeking to improve their own communication infrastructure. With its combination of intuitive technology, full service support, and a community focused approach, HQE Systems continues to make emergency preparedness more accessible and effective nationwide.

As severe weather events, and public safety concerns grow in frequency and complexity, cities need tools that empower them to respond swiftly and clearly. HQE’s work in Prairie Grove is a testament to what is possible when municipalities partner with a technology provider who understands the importance of both innovation and accountability.

To learn more about HQE Systems and its mission to help communities like Prairie Grove strengthen their emergency communications, visitwww.HQEsystems.com.

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HQE Systems, Inc.
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HQE Systems is a certified Veteran Owned Company. For more information about HQE Systems Inc. and its emergency management, electronic security, and integration solutions, please visit www.hqesystems.com.